Returns
RETURNS
Our goal is making sure our customers are 100% satisfied.
We have a 100% customer satisfaction guarantee.
We accept returns for purchases made on our website at www.arilanskincare.com as long as the return is handled within 7 days of receipt of your order. We cannot take returns on used products. In order to receive a refund or exchange, proof of purchase at www.arilanskincare.com such as an order confirmation email, must be sent to us at info@arilanskincare.com . Return shipping is the responsibility of the shipper. Refund will be made in the amount of the purchase price. Original shipping cost cannot be refunded. Once we received the product, your refund will be issued to the original form of payment within 5-7 business days. Depending on your credit card issuers, refunds can appear up to 5-7 business days to show on your statement. We cannot be responsible if your return shipment of the product is lost. We recommend the return to be sent with tracking number.
EXCHANGES
If your order arrives damaged or is not the correct product you ordered, we will exchange the damaged or incorrect product for a replacement product of equal value or you can choose to receive a credit toward a future purchase at our website, www.arilanskincare.com .
Damaged products or incorrectly shipped products for USA orders will be exchanged at no additional cost to you as long as the exchange is handled within 7 days of receipt of your order and for international order will be exchanged at no additional cost to you as long as the exchange is handled within 10 days of receipt of your order.
Please contact our customer service department for exchanging the products at info@arilanskincare.com
WARRANTY AGAINST DEFECT
We ensure that all products for direct sale at www.arilanskincare.com are free of manufacturer’s defect at the time of purchase. In the event a product is defective, it might be exchanged, for USA order within 7 days of receipt of your order and replaced with an item of equal. For international order within 10 days of receipt of your order and replaced with an item of equal.
BACK ORDERED/ OUT OF STOCK PRODUCTS
There are times the product you want is out of stock / back order. In these rare circumstances, we will ship other products in your order first and ship the out of stock products when they arrive at our warehouse. Your credit card is charged at the time of order for the purchase including tax and shipping.
If you decide to cancel the out of stock product before it ships, please send us an email at info@arilanskincare.com to process the cancellation. Your credit card will be credited back the full amount.